| Version | Change log |
| HelpDesk 11.16.9425.2 Oct 21, 2025 |
Improvements and new features: Added support for mobile push notifications in the on-premises version (requires new version of the mobile app which is in public beta at the time of release) Introduced bulk merge option for users Added new automation action “CSAT rating is X” Added new automation action for AI-based ticket category suggestion All charts in reports now have a modern refreshed look Rewrote the live chat widget in modern JavaScript and reduced its size to under 1 KB Live chat widget now supports configurable position (left/right) Grouped automation conditions into logical areas for easier navigation Improved AI GPT engine with better streaming, caching, and payload handling UI/UX Improvements: Improved contrast and padding in the ticket list light theme Visually indicated disabled categories in the admin area Added a clearer warning when bulk-deleting users Improved scheduled replies UI and added link to previously scheduled replies Unified button spacing in reports and reduced redundant CSS classes Improved “red” colors in dark theme for better consistency Further optimized and compressed Inter font files Improved user search UI and speed Improved icons and spacing across the interface Refreshed pie chart styles and accent colors Fixed formatting and syntax highlighting on print pages Improved copy-link buttons in various parts of the UI Updated KB icons, alignment, and search visuals Enhanced editor layout and behavior when resizing or pasting content Security Updates: Added more rules for detecting Google Drive phishing emails Expanded the list of forbidden file extensions Improved JS escaping and sanitization to prevent unsafe file operations SCIM user deactivation fixed for some SSO providers API and Integration Improvements: Improved caching and performance for /api/ticket endpoints Fixed wrong API error when unassigning a ticket via /api/UpdateTicket Bug Fixes: Fixed issue with custom prompts in KB GPT chat Fixed AI custom prompting when |
| HelpDesk 11.14.9326.2 Jul 14, 2025 |
Improvements and new features: AI support in the live chat widget (enable under in Admin - AI) API/CustomFields now includes selection options for Selection combo and Multiselect fields Improved password reset link expiration flow Added retry logic to "S3 File Exists" for better reliability Performance Enhancements: Major SQL performance improvements for grid, especially when sorted by custom fields, faster permission checks, etc Improved parameterization strategy for better SQL Server count prediction UI/UX Improvements: Redesigned outdated support chat widget Preserving checkboxes in ticket body when editing a ticket Improved "Live" badge reliability when customer is in the live chat widget Fixed priority/status selectors in Summary report Bug Fixes: Fixed files rendering on new reply in widget Fixed bug with "Select all tickets not on screen" not applying category filter sometimes Fixed increment logic for invalid login attempts in session management More fixes for SAML authentication by secondary email Don't show deactivated techs in the techs report API Improvements: Proper response codes when ticket cannot be closed, updating user not found, parent ticket not found etc Enhanced error handling and response messaging System Updates: Migrated to AWS SDK v4 Upgraded NuGets packages Added ORM concurrency fixes in Speed report Code Quality Improvements: Various readability improvements, unit tests and code cleanups Fixed broken links in documentation and added missing articles |
| HelpDesk 11.10.9250.1 Apr 29, 2025 |
Improvements and new features: Added ticket "pin to top" functionality Added "Sign in with Microsoft Account" OAuth support (zero-config, similar to Sign in with Google) Implemented SCIM 2.0 support for user provisioning/deprovisioning Added ability to select categories for MS Teams integration Added "single logout" SAML support (signing out of Helpdesk also signs out of SAML IdP) UI/UX Improvements: Updated "days/hrs/mins ago" to show smarter time formats: "X ago" (less than 5 hrs), "Today at HH:MM", "Yesterday at HH:MM", or full date Added backdrop blur effect for dropdown menus and modals Improved contrast-fixer in dark theme for better readability of user emails Fixed layout issues in Firefox and Chrome (removed ugly outline in Firefox, fixed margin in idea comment box) Allow setting due date in the past (with confirmation dialog) Performance Enhancements: Eliminated jQuery UI dependency for faster page loads Added cache-control for static files to improve performance SQL performance: added WITH(NOLOCK) to some frequently accessed queries where dirty reads are acceptable Several database optimizations Security Updates: Added basic outbound antispam protection Fixed potential XSS vulnerability when creating custom priorities Prevented data leakage in companies autosuggest for managers in summary reports Eased some overly strict spam patterns API Improvements: Fixed API/UpdateAsset for "type" and "supplier" fields Fixed displaying "LastUpdatedByUser" in Api/Tickets Fixed SetCustomFieldForUser API method Implemented case-insensitive JSON-to-parameter binding in API Bug Fixes: Fixed Azure OpenAI integration (requires re-setup in Admin - AI) Fixed priority name display in Hebrew Fixed sending WhatsApp messages with no attachments sometimes failing Fixed ticket-priority coloring after changing it Fixed IP address filter not working for KB homepage for anonymous users |
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