| Version | Change log |
| HelpDesk 11.10.9250.1 Apr 29, 2025 |
Improvements and new features: Added ticket "pin to top" functionality Added "Sign in with Microsoft Account" OAuth support (zero-config, similar to Sign in with Google) Implemented SCIM 2.0 support for user provisioning/deprovisioning Added ability to select categories for MS Teams integration Added "single logout" SAML support (signing out of Helpdesk also signs out of SAML IdP) UI/UX Improvements: Updated "days/hrs/mins ago" to show smarter time formats: "X ago" (less than 5 hrs), "Today at HH:MM", "Yesterday at HH:MM", or full date Added backdrop blur effect for dropdown menus and modals Improved contrast-fixer in dark theme for better readability of user emails Fixed layout issues in Firefox and Chrome (removed ugly outline in Firefox, fixed margin in idea comment box) Allow setting due date in the past (with confirmation dialog) Performance Enhancements: Eliminated jQuery UI dependency for faster page loads Added cache-control for static files to improve performance SQL performance: added WITH(NOLOCK) to some frequently accessed queries where dirty reads are acceptable Several database optimizations Security Updates: Added basic outbound antispam protection Fixed potential XSS vulnerability when creating custom priorities Prevented data leakage in companies autosuggest for managers in summary reports Eased some overly strict spam patterns API Improvements: Fixed API/UpdateAsset for "type" and "supplier" fields Fixed displaying "LastUpdatedByUser" in Api/Tickets Fixed SetCustomFieldForUser API method Implemented case-insensitive JSON-to-parameter binding in API Bug Fixes: Fixed Azure OpenAI integration (requires re-setup in Admin - AI) Fixed priority name display in Hebrew Fixed sending WhatsApp messages with no attachments sometimes failing Fixed ticket-priority coloring after changing it Fixed IP address filter not working for KB homepage for anonymous users |
| HelpDesk 11.9.9224.38 Apr 3, 2025 | Important timezone fix for Windows (Linux and macOS were fine) |
| HelpDesk 11.6.9161.20 Jan 30, 2025 |
Improvements and new features: Ideas forum: admins can now see who upvoted an idea Made "Time-spent" clickable to open time spent log, with improved stop timer icon Added closeDate to API /UpdateTicket endpoint UI/UX Improvements: Improved grid layout with adjusted padding Added visual gaps between saved filters Enhanced company field selection with dynamic loading in user and asset editing Improved similar KB results design on the new ticket page Fixed GPT popup layout issues Bug Fixes: Fixed on-premise users getting authentication prompts when opening tickets Fixed changing status to "In progress" from custom status via API Fixed "more" button in grid tags list Fixed empty "show original email" for plain text only messages Fixed confusing empty menu when filtering by tag with no results Performance Enhancements: Multiple performance improvements in datetime handling and list operations Reduced CSS size by 11KB through plugin optimization System Updates: Improved validation for date ranges in grid Disabled interactive checkboxes for closed tickets Improved WhatsApp image downloading |
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