| Version | Change log |
| HelpDesk 11.6.9161.20 Jan 30, 2025 |
Improvements and new features: Ideas forum: admins can now see who upvoted an idea Made "Time-spent" clickable to open time spent log, with improved stop timer icon Added closeDate to API /UpdateTicket endpoint UI/UX Improvements: Improved grid layout with adjusted padding Added visual gaps between saved filters Enhanced company field selection with dynamic loading in user and asset editing Improved similar KB results design on the new ticket page Fixed GPT popup layout issues Bug Fixes: Fixed on-premise users getting authentication prompts when opening tickets Fixed changing status to "In progress" from custom status via API Fixed "more" button in grid tags list Fixed empty "show original email" for plain text only messages Fixed confusing empty menu when filtering by tag with no results Performance Enhancements: Multiple performance improvements in datetime handling and list operations Reduced CSS size by 11KB through plugin optimization System Updates: Improved validation for date ranges in grid Disabled interactive checkboxes for closed tickets Improved WhatsApp image downloading |
| HelpDesk 11.4.9120.21 Dec 20, 2024 |
Improvements and new features: Added support for using ChatGPT via Azure OpenAI API enhancement: /api/UpdateUser now supports setting/unsetting user admin status Made category description more visible on the new ticket page Bug Fixes: Fixed image pasting from Outlook Fixed issue where adding subtickets and linking didn't refresh cache Removed ETag caching due to conflicts with various updates (time spent, etc.) |
| HelpDesk 11.3.9116.32 Dec 17, 2024 |
Improvements and new features: Added "time spent" log for every ticket - shows how much time each user logged, and for which status Added option to close tickets "silently" via automation rules More flexible ticket scheduling options: "Every N days/weeks/months" Added tags to Summary Report for each ticket Added support for customizing the header text color Added "Disable Ticket Sharing" setting Added bulk-edit idea status Show ticket subscribers right away, without the need to click "Reply" WhatsApp - proper support for incoming images ?? Performance Enhancements: Optimized grid filtering by tag (was one of the slowest queries) Limited full text search results to top 500 for better performance Improved SQL Search performance with optimized query execution plan ?? Security and Permission Updates: Added user-agent validation to satisfaction rating links If an admin disables 2FA for a user, it no longer affects admin's own 2FA Improved email deliverability by limiting attachment sizes ?? User Interface Improvements: Moved saved filters to sidebar Prettier "x" icon in tags/badges Improved responsive design for screens up to 1366px Added proper border styling when grid filter is active Close KB and canned response dropdowns after pressing "Enter" or posting ?? Email and Communication: Fixed images appearing as links in reply emails Improved detection of useless Outlook signature images Several fixes for Outlook not grouping Helpdesk replies into threads Added a note when converting tickets to replies for clarity ?? Bug Fixes: Fixed downloaded files having "%20" instead of spaces on Mac OS Fixed bug in "show last comments" in reports Restored "back" button in new ticket category selector Fixed location custom fields in new-ticket Fixed carousel links in attachments thumbnail |
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