| Version | Change log |
| HelpDesk 11.19.9557.2 Mar 2, 2026 |
Improvements and new features: Added more powerful Summary report scheduling to send multiple reports to any users or email addresses Added new API methods for time tracking: TimeSpentLog and AddTimeSpent Moved desktop notifications to Web Push API with an improved “enable notifications” prompt Added a new automation trigger when a ticket subject or body is edited Allow renaming user groups Asset search now returns all results instead of only the first 50 Pie charts now show both percentage and the actual count Added an optional “Include Custom Fields” setting to the Power BI connector dataset Added more guidance on the User/Token page on how to use API tokens Various performance improvements UI/UX Improvements: Improved AI chat UI with collapsible “thinking” sections and a clearly marked draft reply Improved image lightbox experience, including restored next/previous navigation and keyboard controls Redesigned Search/Summary and other report forms for a cleaner look (including mobile improvements) Improved the mailboxes page layout and refined the “Add mailbox” dialog Ticket export now includes links to advanced filtering options for easier discovery Prevent admins from accidentally removing their own admin rights while editing their profile Improved scrolling and layout on the new ticket page for long category lists Show status in grid filters even if the user can’t select it, when it already appears in the grid Security Updates: Improved HTML sanitization to reduce false-positive security bans while keeping content safe Obfuscated OAuth secrets in configuration Email and Communication: Added a retry mechanism for SMTP sending when the first attempt fails Send an alert to admins when an inbound mailbox is disabled due to repeated errors Send mail server error alerts even if the admin has email notifications disabled Indicate when a comment came from a non-subscriber in email notifications Fixed a Microsoft Teams notification subject line issue Al |
| HelpDesk 11.18.9509.1 Jan 13, 2026 |
Improvements and new features: Migrated the on-premise product and documentation to .NET 10, including updated hosting bundle links and setup messages Bulk import KB articles from DOCX files Advanced calendar sync for ticket due dates with Google, Microsoft, and Apple calendars Added TimeSpentInSeconds to the tickets API Support user groups in category visibility rules and improved category editing Allow assigning users to tickets via email using #assign:username# syntax Support searchable select dropdowns for custom fields with better validation and performance Added support for Claude Sonnet 4.5 and AWS Bedrock as AI providers AI integration can now analyze image attachments and extract data Added option to increment numeric custom fields via automation rules New automation rule to send Microsoft Teams notifications with more control Importing users from CSV now supports user custom fields Preserve email address casing when sending emails Allow custom statuses without visible buttons for automation-only workflows UI/UX Improvements: Improved image carousel and fixed multiple JavaScript errors Redesigned and polished several admin pages and dashboard views Improved autocomplete and replaced legacy jQuery components with modern JavaScript Better styling for comments, indicators, required field markers, and editor toolbars Less confusing dashboard layout and clearer labels across admin pages Improved UX for user creation, validation, and password generation Searchable select controls now have better contrast, spacing, and keyboard support Fixed layout and styling issues in AI chat, KB previews, and reports Security Updates: Multiple XSS hardening and HTML sanitization improvements Improved antispam protections for trials, email intake, and automation rules Hide restricted custom fields when creating tickets with category IDs in URLs Migrated legacy hashing and authentication code to stronger algorithms Prevent outbound emails to noreply addresses and malformed email |
| HelpDesk 11.17.9425.2 Nov 13, 2025 |
Improvements and new features: Added option to generate system replies in the “Generate reply with GPT” automation action Enabled AI to call external customer-provided tools Added ability to view tool call results for all tools Added scheduled comment indicator on tickets Added new-ticket notification for initial subscribers added on the new ticket page Improved ticket identification when replying from external systems like ServiceNow Showed group memberships on user profile pages UI/UX Improvements: Redesigned rule editor Improved dark-theme dropdown opacity Allowed Shift+Tab to insert a new line in AI chat Improved GPT page autofocus and chat button appearance Minor layout and spacing tweaks across UI Added help and manual links in various places Security Updates: Fixed category permissions in custom reports API now returns 401 for AdminsOnly/TechsOnly endpoints Improved URL validation in several areas Enhanced file-name validation and path traversal protection Email and Communication: Added hostname validation on mail server setup Improved handling of empty filenames in inbound emails Disabled mail server after DNS errors in Mailchecker Improved GIF detection and filtering of tiny social-media GIFs in emails Enhanced reply parsing to avoid creating duplicate tickets API and Integration Improvements: Optimized GitLab integration with larger DB columns Refactored Slack and Teams integrations to use the new HTTP client methods Improved O365 integration performance via stream-based parsing Improved Freshdesk rate-limiting handling Fixed Zapier integration returning empty ticket bodies and added option to choose plain or HTML format Bug Fixes: Fixed closedDate being overwritten when status changed to closed Fixed “Show more tickets” button failing when list was empty Fixed user lookup issues in popup dialogs and improved cache resets Fixed memory issues in image processing |
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