| Version | Change log |
| SmarterTrack 14.1.9413 Oct 9, 2025 |
Added: A variable so that a Follow-Up Date can be inserted into an email message for Event Actions. Added: An instance GUID on startup to prevent duplicate background threads from running. Added: HTML editors to Survey creation for more detailed Intro and Thank You text. Added: LetsEncrypt SSL Certificate creation into SmarterTrack. Added: New moderation page on the Portal that is accessed through the alert menu when there are things to moderate. Added: New Service log that records background operations that take longer than expected. Added: New Users/Organizations Role permissions. Added: Portal users can now hide conversations from their list until a new messages comes in. Added: Service.log that records any background operations that take longer than expected. Added: The ability to customize the Survey form page by Brand. Changed: Agent ticket/live chat text was modified to prevent broken HTML. Changed: Conversations in the portal have been updated to allow better control and management. Changed: Portal actions and side panels have been redesigned for easier navigation. Changed: Replaced an outdated variable with a new one for the default email template for 'Ticket Followup Scheduled'. Changed: The top bar in the Portal has been updated to more closely follow modern design patterns. Changed: Ticket surveys now have a one hour limit for the survey answer to be changed or updated. Changed: User Profile page in the portal cleaned to remove dropdown actions making navigation easier. Changed: Users without avatars configured (and without gravatar, etc) will now show a colored monogram instead of a generic user image. Changed: Viewing a user's profile in the Portal modified to make navigation and interaction with the user easier. Fixed: Banned community threads show "Administrator" as the reason when the reason isn't known. Fixed: Chat Auto Delete Thread errors when using MySQL. Fixed: Clicking on a menu item that has submenus sometimes closes the menu. Fixed |
| SmarterTrack 14.1.9299 Jun 18, 2025 |
Added: A new API call "GetAttachmentAllowedMaxSize" to get the maximum size allowed for attachments. Added: New date range options for Report Items used in custom reports. (E.g., Same Week Last Year) Added: New probation restriction for Community search results. Added: PostgreSQL database support. Added: PostgresSQL as a database conversion option. Added: The ability to call a webhook as an event action, giving administrators the ability to tie notifications to other applications. Changed: Community search results are always limited to 5 pages for users not logged in. Changed: Database conversion now allows administrators to convert to the same database type, except for SQLite. Changed: The "Avg. Time to Close" label to "Avg. Time Open" on the Ticket Handling Report to better represent what the data is indicating. Changed: Updated Froala HTML editor. Fixed: API call "AddMessageToTicketWithAttachments" is not sending attachments external. Fixed: Issue causing reports for "Agent Survey Performance" to show no data while connected to MySQL. Fixed: Issue causing the SQLite Database schema version not being set accurately, causing version mismatch when converting from other database types. Fixed: Issue that could cause attachments to not be added properly if the attachment already existed but was deleted from the attachments folder. |
| SmarterTrack 14.1.9175 Feb 13, 2025 |
Added: A new Database management page that shows information about the current Database. Added: Additional logging added for some missing MySQL queries. Added: Detailed logging for ticket attachments, missing queries and indexing. Added: The ability to convert the current database to a different supported database type from the Database Management page. Added: The portal’s social network options and icons have been updated to include Bluesky and Threads. Changed: Added meta tags for the Community search to block search engines from scrolling and indexing all pages. Changed: Improved how redirects are handled across various pages. Changed: Updated sitemap to exclude indexing of all community search tags. Fixed: A permissions issue with Task creation. Fixed: An issue occurred, triggering an error in the auto-purge thread for deleted departments. Fixed: Attachments are being blocked from being included in Event emails. Fixed: Background threads attempting to initiate while the setup wizard is open. Fixed: Certain SQL Database names could not be used. Fixed: POP imported tickets with special characters in the body display encoding errors. Fixed: POP/IMAP email settings, new Call Log/Ticket windows, and the Transfer modal are referencing departments that have been deleted. Fixed: Recent support tickets are not displaying correctly. Fixed: Some user caches are not clearing properly when a user is deleted. Fixed: The default Knowledge Base and News articles on new installations contain help links that are not secured with HTTPS. Fixed: Trying to send an image through the actions in Events does not display correctly in the inbox. Efficiency: Cleaned up sitemap creation to not include all of the community tags. Efficiency: Performance improvements across SmarterTrack. Efficiency: Updated the community performance for better use of caches (eg. The Community, Ticket Attachments, etc.) Translations: Updated Translations. |
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