| Version | Change log |
| SmarterTrack 14.1.9175 Feb 13, 2025 |
Added: A new Database management page that shows information about the current Database. Added: Additional logging added for some missing MySQL queries. Added: Detailed logging for ticket attachments, missing queries and indexing. Added: The ability to convert the current database to a different supported database type from the Database Management page. Added: The portal’s social network options and icons have been updated to include Bluesky and Threads. Changed: Added meta tags for the Community search to block search engines from scrolling and indexing all pages. Changed: Improved how redirects are handled across various pages. Changed: Updated sitemap to exclude indexing of all community search tags. Fixed: A permissions issue with Task creation. Fixed: An issue occurred, triggering an error in the auto-purge thread for deleted departments. Fixed: Attachments are being blocked from being included in Event emails. Fixed: Background threads attempting to initiate while the setup wizard is open. Fixed: Certain SQL Database names could not be used. Fixed: POP imported tickets with special characters in the body display encoding errors. Fixed: POP/IMAP email settings, new Call Log/Ticket windows, and the Transfer modal are referencing departments that have been deleted. Fixed: Recent support tickets are not displaying correctly. Fixed: Some user caches are not clearing properly when a user is deleted. Fixed: The default Knowledge Base and News articles on new installations contain help links that are not secured with HTTPS. Fixed: Trying to send an image through the actions in Events does not display correctly in the inbox. Efficiency: Cleaned up sitemap creation to not include all of the community tags. Efficiency: Performance improvements across SmarterTrack. Efficiency: Updated the community performance for better use of caches (eg. The Community, Ticket Attachments, etc.) Translations: Updated Translations. |
| SmarterTrack 14.1.9056 Oct 17, 2024 |
Added: Support for IMAP events. Added: Tickets can now be imported from email using IMAP. Changed: Diagnostics page now matches other products. Changed: Updated geographic data. Removed: The save button from Diagnostics > Current Thread Status and Log Files tabs since there is noting to save on those tabs. Removed: The Save button in Email > POP and SMTP tabs since the save happens when creating the POP and SMTP accounts. Fixed: Agent role permissions are not enforced properly when creating Canned Replies. Fixed: An issue where "disabled thread" messages were incorrectly, and frequently, added to IMAP/POP logs. Fixed: Creating an agent with a 100+ character password causes an error. Fixed: Emails with German characters can occasionally break POP importing. Fixed: Multiple accounts (IMAP/POP) importing to the same department triggers a comment saying that the ticket is going to multiple departments. Fixed: The Download All attachments link can duplicate the files in the ZIP file. |
| SmarterTrack 14.1.9042 Oct 4, 2024 |
Added: Support for IMAP events. Added: Tickets can now be imported from email using IMAP. Changed: Diagnostics page now matches other products. Changed: Updated geographic data. Removed: The save button from Diagnostics > Current Thread Status and Log Files tabs since there is noting to save on those tabs. Removed: The Save button in Email > POP and SMTP tabs since the save happens when creating the POP and SMTP accounts. Fixed: Agent role permissions are not enforced properly when creating Canned Replies. Fixed: An issue where "disabled thread" messages were incorrectly, and frequently, added to IMAP/POP logs. Fixed: Creating an agent with a 100+ character password causes an error. Fixed: Emails with German characters can occasionally break POP importing. Fixed: Multiple accounts (IMAP/POP) importing to the same department triggers a comment saying that the ticket is going to multiple departments. Fixed: The Download All attachments link can duplicate the files in the ZIP file. |
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