| Version | Change log |
| SmarterTrack 14.1.9056 Oct 17, 2024 |
Added: Support for IMAP events. Added: Tickets can now be imported from email using IMAP. Changed: Diagnostics page now matches other products. Changed: Updated geographic data. Removed: The save button from Diagnostics > Current Thread Status and Log Files tabs since there is noting to save on those tabs. Removed: The Save button in Email > POP and SMTP tabs since the save happens when creating the POP and SMTP accounts. Fixed: Agent role permissions are not enforced properly when creating Canned Replies. Fixed: An issue where "disabled thread" messages were incorrectly, and frequently, added to IMAP/POP logs. Fixed: Creating an agent with a 100+ character password causes an error. Fixed: Emails with German characters can occasionally break POP importing. Fixed: Multiple accounts (IMAP/POP) importing to the same department triggers a comment saying that the ticket is going to multiple departments. Fixed: The Download All attachments link can duplicate the files in the ZIP file. |
| SmarterTrack 14.1.9042 Oct 4, 2024 |
Added: Support for IMAP events. Added: Tickets can now be imported from email using IMAP. Changed: Diagnostics page now matches other products. Changed: Updated geographic data. Removed: The save button from Diagnostics > Current Thread Status and Log Files tabs since there is noting to save on those tabs. Removed: The Save button in Email > POP and SMTP tabs since the save happens when creating the POP and SMTP accounts. Fixed: Agent role permissions are not enforced properly when creating Canned Replies. Fixed: An issue where "disabled thread" messages were incorrectly, and frequently, added to IMAP/POP logs. Fixed: Creating an agent with a 100+ character password causes an error. Fixed: Emails with German characters can occasionally break POP importing. Fixed: Multiple accounts (IMAP/POP) importing to the same department triggers a comment saying that the ticket is going to multiple departments. Fixed: The Download All attachments link can duplicate the files in the ZIP file. |
| SmarterTrack 14.1.9007 Aug 30, 2024 |
Key Features: Administrators can now create their own Azure OAuth Connections using their own Microsoft client secret. Release Notes: Added: A warning when changing SMTP/POP OAuth account settings that Reconnect is needed when making changes. Added: Broken links detector now shows a warning on links that specifically reference HTTP instead of HTTPS. Changed: Error log for POP/SMTP Thread not running to clarify what caused the error. Changed: POP account form was cleaned up for OAuth to clarify the purpose of various input fields. Changed: Renamed the "Test Settings" button on the integrations page to "Test Translations" to better reflect what is being tested. Changed: Ticket Attachment Size does not generate immediately, but now shows for all time instead of a date range. Changed: Ticket attachment sizes now show in megabytes or kilobytes, depending on size. Changed: Ticket Attachments tab now has the option to show all attachments. Fixed: An issue that could cause an error when responding to a ticket with an email that was used in a deleted POP account. Fixed: An issue that could cause the Diagnostics page to break. Fixed: An issue that could cause the management Login page to break. Fixed: Autoresponders are not working after hours, despite being set to Always send. Fixed: Departments "Email Importing" shows last OAuth account set up. Fixed: Diagnostics page is showing a step of the AutoPurge Thread that is not accurate. Fixed: Orphaned Ticket cleanup removes the orphaned tickets' attachments from the database but not the files on the disk. Fixed: POP Settings does not show "Auth Username" after creating the initial connection. Fixed: Survey question configuration fails to load that type's configuration options the second time. Fixed: Ticket CC and BCC characters limit is being truncated. Translations: Updated translations. |
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