| Version | Change log |
| SmarterTrack 14.1.9441 Nov 7, 2025 |
Added: A note about how SQLite will not work with failover. Added: The ability for users to edit Portal conversations that will then display an "Edited" flag. Added: Two-Factor Authentication for Agents (My Preferences), Users (My Settings), and Administrators (My Preferences). Changed: Default password requirements to be more secure. Fixed: An issue that could keep failover servers from auto-creating. Fixed: Editing a Community Post with a run-on word can make the editor go off of the screen. Fixed: Images don't appear in News items unless you're logged in. Fixed: IMAP authentication fails when running on a FIPS compliant server. Fixed: MySQL query case mismatch. Fixed: Some display issues on Community Post, Edit, Move, and Delete buttons. |
| SmarterTrack 14.1.9413 Oct 9, 2025 |
Added: A variable so that a Follow-Up Date can be inserted into an email message for Event Actions. Added: An instance GUID on startup to prevent duplicate background threads from running. Added: HTML editors to Survey creation for more detailed Intro and Thank You text. Added: LetsEncrypt SSL Certificate creation into SmarterTrack. Added: New moderation page on the Portal that is accessed through the alert menu when there are things to moderate. Added: New Service log that records background operations that take longer than expected. Added: New Users/Organizations Role permissions. Added: Portal users can now hide conversations from their list until a new messages comes in. Added: Service.log that records any background operations that take longer than expected. Added: The ability to customize the Survey form page by Brand. Changed: Agent ticket/live chat text was modified to prevent broken HTML. Changed: Conversations in the portal have been updated to allow better control and management. Changed: Portal actions and side panels have been redesigned for easier navigation. Changed: Replaced an outdated variable with a new one for the default email template for 'Ticket Followup Scheduled'. Changed: The top bar in the Portal has been updated to more closely follow modern design patterns. Changed: Ticket surveys now have a one hour limit for the survey answer to be changed or updated. Changed: User Profile page in the portal cleaned to remove dropdown actions making navigation easier. Changed: Users without avatars configured (and without gravatar, etc) will now show a colored monogram instead of a generic user image. Changed: Viewing a user's profile in the Portal modified to make navigation and interaction with the user easier. Fixed: Banned community threads show "Administrator" as the reason when the reason isn't known. Fixed: Chat Auto Delete Thread errors when using MySQL. Fixed: Clicking on a menu item that has submenus sometimes closes the menu. Fixed |
| SmarterTrack 14.1.9299 Jun 18, 2025 |
Added: A new API call "GetAttachmentAllowedMaxSize" to get the maximum size allowed for attachments. Added: New date range options for Report Items used in custom reports. (E.g., Same Week Last Year) Added: New probation restriction for Community search results. Added: PostgreSQL database support. Added: PostgresSQL as a database conversion option. Added: The ability to call a webhook as an event action, giving administrators the ability to tie notifications to other applications. Changed: Community search results are always limited to 5 pages for users not logged in. Changed: Database conversion now allows administrators to convert to the same database type, except for SQLite. Changed: The "Avg. Time to Close" label to "Avg. Time Open" on the Ticket Handling Report to better represent what the data is indicating. Changed: Updated Froala HTML editor. Fixed: API call "AddMessageToTicketWithAttachments" is not sending attachments external. Fixed: Issue causing reports for "Agent Survey Performance" to show no data while connected to MySQL. Fixed: Issue causing the SQLite Database schema version not being set accurately, causing version mismatch when converting from other database types. Fixed: Issue that could cause attachments to not be added properly if the attachment already existed but was deleted from the attachments folder. |
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