| Version | Change log |
| SmarterTrack Build 9573 Mar 18, 2026 |
Implemented several important security fixes; updating to this version or later is highly recommended. Added: Error logging around webhook Event Actions. Changed: IP Blacklist now prevents Services2 API access. Changed: Knowledge Base votes no longer show in the KB Feedback view if feedback is left blank. Changed: The logs size is now displayed in MB/KB/GB instead of just bytes. Changed: Updated the styling of the Two-Factor Authentication modals. Removed: Security -> Passkeys "Friendly Name for Passkey Registration" as it was unnecessary for passkey setup. Fixed: An issue that could cause a Null Reference Exception when snoozing a reminder. Fixed: An issue that could cause Let's Encrypt to keep trying to get a certificate that was already created. Fixed: An issue that could cause the SMTP modal break. Fixed: Backing out of the Two-Factor Authentication setup in the Portal breaks the modal. Fixed: On the Portal login, the "Recover Two-Factor Authentication" link is not showing. Fixed: Passkey registration fails on Firefox in MacOS, but only on Management Interface side. Fixed: Some Services APIs are blocking system administrators from making the API calls. Fixed: Styling of the SSL Certificate 'Reorder' modal button is broken. Fixed: Two-Factor Authentication "Disable" text asks for an authentication code if an administrator is disabling it. |
| SmarterTrack Build 9553 Feb 27, 2026 |
Key Features: Implemented various important security fixes; updating to this version or later is strongly recommended. Release Notes: IMPORTANT: Move project and installers to .NETFramework 4.8. IMPORTANT: The web.config file has changed. If you use a custom web.config, you will need to make updates when installing this version. Added: [API] For those that use WebServiceAutomationKey, it is now protected in the web.config with the WebServiceAllowedIPs setting. Added: A View All News link to view all news items from the Recent News section on the Portal. Added: Additional logging around passkey creation and deletion. Added: IP Range and CIDR support to the existing whitelist and blacklists. Added: IP whitelist for Agents, Administrators, and API calls. Added: The ability for an administrator to invalidate login tokens for a user. Added: The ability to rerun SSL certification generation if it fails. Changed: [API] Adjusted what is returned from GetUsersProperties and GetUsersPropertiesByUsername. Changed: A user is now prompted to input their Two Factor Authentication code when trying to Disable Two Factor Authentication. Changed: A user now must input their password to delete their own passkeys. Changed: Deleting a user comment is now allowed by a manager or a system administrator. Changed: Passkey setup process styling and wording to improve clarity and to better match the rest of the product. Changed: Thread post abuse reports now show who reported a post and how many times it was reported. Changed: Updated core dependencies to improve stability. Removed: [%PASSWORD%] variable from the password reset email templates. Fixed: An issue that could cause clicking on a reported thread/post to show an error. Fixed: An issue that could cause conversations in the Portal to show posts/replies as being reported as abuse when they are not. Fixed: An issue that could cause sending a Custom Report to fail and show an error page. Fixed: An issue that could cause Surveys to not be |
| SmarterTrack Build 9511 Jan 16, 2026 |
Added: Passkey authentication support for all users. Changed: Checkup page now prevents external IPs (i.e., non-local IPs) from accessing it. Changed: Database conversion logging now logs the completion of the database conversion. Changed: Moved Online Help out of profile menu dropdown to its own icon. Changed: The database conversion status message to better indicate how many rows each table has as well as how many rows have been copied so far. Changed: The text of the Duplicate Email Detected log to be more descriptive. Changed: Turn indexes on and off for the bulk insert during database conversion. Changed: Updated the database migration utility. Changed: User creation process to better prevent users having the same username. Removed: Database prefix size limit for SQL Server. Removed: Self diagnostics button from the diagnostics page. Fixed: "Add SMTP Account" on Security > Two-Factor Authentication throws a console error. Fixed: A broke page can happen when trying to view Survey Results for Live Chats under Results in the Reports tab. Fixed: Active database conversions are not preventing end users from replying to Community posts. Fixed: An issue that could cause a Community thread to not update the most recent reply. Fixed: An issue that could cause login to the SmarterTrack Mobile app to fail. Fixed: An issue that could cause the database size to display as being 1 KB instead of its actual size. Fixed: Certain API calls are not blocking calls from the blacklist. Fixed: Merging tickets will sometimes remove attachments from one of the tickets. Fixed: Setting an agent's Role permission to None for Live Chat does not hide the Live Chat navigation icon in the Management Interface. Fixed: Start Ticket button does not appear when all of a Brand's Departments preferred languages is different from the browser language. |
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