| Version | Change log |
| SmarterTrack Build 9511 Jan 16, 2026 |
Added: Passkey authentication support for all users. Changed: Checkup page now prevents external IPs (i.e., non-local IPs) from accessing it. Changed: Database conversion logging now logs the completion of the database conversion. Changed: Moved Online Help out of profile menu dropdown to its own icon. Changed: The database conversion status message to better indicate how many rows each table has as well as how many rows have been copied so far. Changed: The text of the Duplicate Email Detected log to be more descriptive. Changed: Turn indexes on and off for the bulk insert during database conversion. Changed: Updated the database migration utility. Changed: User creation process to better prevent users having the same username. Removed: Database prefix size limit for SQL Server. Removed: Self diagnostics button from the diagnostics page. Fixed: "Add SMTP Account" on Security > Two-Factor Authentication throws a console error. Fixed: A broke page can happen when trying to view Survey Results for Live Chats under Results in the Reports tab. Fixed: Active database conversions are not preventing end users from replying to Community posts. Fixed: An issue that could cause a Community thread to not update the most recent reply. Fixed: An issue that could cause login to the SmarterTrack Mobile app to fail. Fixed: An issue that could cause the database size to display as being 1 KB instead of its actual size. Fixed: Certain API calls are not blocking calls from the blacklist. Fixed: Merging tickets will sometimes remove attachments from one of the tickets. Fixed: Setting an agent's Role permission to None for Live Chat does not hide the Live Chat navigation icon in the Management Interface. Fixed: Start Ticket button does not appear when all of a Brand's Departments preferred languages is different from the browser language. |
| SmarterTrack 14.1.9448 Nov 14, 2025 |
Changed: Disabled the Save button on the Live Chat -> Website Integration Script tab. Changed: Portal side password change form is now pre-filled with the username. Changed: Updated Two-Step Authentication to Two-Factor Authentication with styling and work flow updates. Fixed: An issue preventing several reports from displaying data. Fixed: An issue that could prevent some users from disabling Two-Factor Authentication. Fixed: Clicking Mark as Resolution on a Thread in the Community fails with a 401. |
| SmarterTrack 14.1.9441 Nov 7, 2025 |
Added: A note about how SQLite will not work with failover. Added: The ability for users to edit Portal conversations that will then display an "Edited" flag. Added: Two-Factor Authentication for Agents (My Preferences), Users (My Settings), and Administrators (My Preferences). Changed: Default password requirements to be more secure. Fixed: An issue that could keep failover servers from auto-creating. Fixed: Editing a Community Post with a run-on word can make the editor go off of the screen. Fixed: Images don't appear in News items unless you're logged in. Fixed: IMAP authentication fails when running on a FIPS compliant server. Fixed: MySQL query case mismatch. Fixed: Some display issues on Community Post, Edit, Move, and Delete buttons. |
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